Q: I'm getting a strange error message. What do I do?

Please fill out our Online Help Request Form or call us at 248-650-7130 and a librarian will assist you.

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Q: I want to buy a portable eAudiobook player. Which one do you recommend?

There are many things to consider when shopping for a portable device. Many electronics stores now offer demo products to try out to help you decide which one is most comfortable for you to use. And of course, you'll want to check OverDrive's list of compatible devices to make sure that the product you choose will work with RHPL's eAudiobook collection.

Q: What is the difference between MP3 eAudiobooks and WMA eAudiobooks?

MP3 eAudiobooks can be played on most portable devices, but they are larger files and therefore take longer to download.

WMA eAudiobooks are smaller and faster to download, but because they are in Windows Media Audio format, they can only be downloaded to Windows computers and transferred to devices that are compatible with this format.

Check OverDrive's Device Resource Center to see what formats are compatible with your particular device. Please note that WMA eAudiobooks are not compatible with Macs or Mac-formatted iPods.

Q: Can I download eAudiobooks at the main library using the library computers?

Unfortunately, you cannot download eAudiobooks using the public computers in our library due to software security restrictions. However, if you are able to bring your own laptop, tablet, or smartphone to the library, you are welcome to use our free high-speed wireless internet to download eAudiobooks onto your own device.

Q: How do I transfer eAudiobooks to my iPod or other MP3 player?

Please see our Downloading Instructions page for step-by-step guides to downloading and transferring library eAudiobooks to your portable device.

Q: Is there a way to keep track of which eAudiobooks I've already listened to?

Neither RHPL nor OverDrive (our eAudiobook service provider) keep a record of which digital items you have downloaded in the past. However, you may find it helpful to go back to each title's page on the Metronet Online Lending Library site after you finish it and give it a rating (1 to 5 stars). You will then be able to select the "Rated Titles" link in the "My Digital Account" section to display a list of the titles you have rated (and therefore listened to) in the past.

Q: How will I know when my eAudiobook hold is available for me?

When an eAudiobook title that you have placed on hold becomes available, you will receive an email at the email address you specified when placing the hold. You will then have 3 days (72 hours) from the time the email is sent to log in to the Metronet Online Lending Library site and checkout and download your eAudiobook. If you do not checkout your eAudiobook within the 3-day timeframe, your hold will be cancelled and the title will be sent to the next person on the hold list.

Q: How many eAudiobooks can I place on hold at a time?

You may place up to 10 items on hold at a time from the Metronet Online Lending Library's OverDrive digital collection. Please note that this total includes any combination of both eBooks and eAudiobooks, but it is completely separate from the 10-item hold limit for physical library items.

Q: Why do I have to place a hold for an eAudiobook? If these are electronic, why aren't there unlimited copies available?

Most publishers require that library eAudiobooks are offered to only one person per copy at a time, similar to how physical books are checked out. They feel that this restriction helps maintain their profitability, as unlimited eAudiobooks available for free from the library would hurt sales of their eAudiobooks through commercial sites.

Q: Can I renew an eAudiobook if I'm not done with it yet?

There is currently no mechanism in place for renewing a digital item such as an eAudiobook. However, you may log back into the Metronet Online Lending Library site and download the title again immediately if no else is waiting for it, or place a hold on the title if there are no copies currently available.

Q: Can I return an eAudiobook early if I'm finished with it?

You can currently return eAudiobooks early from OverDrive's mobile apps only. Doing so will be appreciated by other customers who may be waiting for that particular title, and it also may help you stay under the 10-item digital collection checkout limit. For specific instructions on how to return eAudiobooks early for your particular device, click here.

Q: What happens when the eAudiobook is "due"? How do I "return" it to the library?

Once the checkout period for your eAudiobook is over, the eAudiobook file will automatically "expire" and you will no longer be able to access it on your computer or transfer it to a portable player. There is no need to "return" it to the library (and no worrying about overdue fines!) Please note that even though you can no longer open the eAudiobook once it has expired, the eAudiobook file itself may still be stored on your computer or portable player. You may want to check the instructions for your particular device to find out how to delete files in order to open up storage space for other titles.

Q: How long can I keep an eAudiobook that I check out from the library?

The default checkout period for eAudiobooks is 14 days, but you can also select a 7 day or 10 day checkout period. You can adjust your default checkout period for future checkouts by logging into My Digital Account and selecting the Lending Periods link.

Q: How many eAudiobooks can I check out at a time?

You can check out a total of 10 items at a time from RHPL's OverDrive digital collection. Please note that this total includes any combination of both eBooks and eAudiobooks.

Q: Why isn't my favorite book available as an eBook? Can you order it?

Unfortunately, not all publishers make their eBooks available to libraries. If you would like to request a specific ebook title, please fill out the Request an Item link and we would be happy to see if we are able to purchase it for the library's collection.

Q: How do I find out if the specific title I want is available as an eBook?

OverDrive - The easiest way is to click on Advanced Search at the top of the Metronet Online Lending Library website. You can search for a title, author, format, or keyword. 

Freading - Log in with your library card number and pin and then search for the title in the box at the top left corner of the screen.

3M Cloud Library - Log in with your library card number and pin and then click on the "Search" tab. Type the title or author in the search box.

Q: What types of eBooks does the library offer? Are they all old classics?

RHPL offers all types of eBooks for all ages and reading tastes. You can find many of the latest releases, your favorite genres such as mysteries, romance, science fiction, cookbooks, biographies, and more, as well as eBook collections just for kids and teens. Yes, there are "old classics" like those offered by many online eBook sites, but with your RHPL library card, you have access to so much more, all for free!

Q: Does my library card have to be from RHPL to check out eBooks? What if my card is from a different library?

Because we purchase OverDrive eBooks as a consortium with 6 other libraries, you may use a library card from Baldwin Public Library, Bloomfield Township Public Library, Canton Public Library, Farmington Community Library, Southfield Public Library, or West Bloomfield Township Public Library.

An RHPL library card in good standing is required to check out PDF and EPUB books from our Freading and 3M Cloud Library eBook services.

Q: What do I need in order to check out and download eBooks from the library?

To check out eBooks from RHPL, you need the following:

  • An RHPL library card in good standing (less than $5.00 in fines)
  • A computer or mobile device with an Internet connection
  • A free software program or mobile app may be required, depending on your device
  • Amazon Kindle / Kindle App users do not need any additional software or apps, but you must have an Amazon.com account.

E-BOOKS FROM OVERDRIVE

Download e-books and e-audiobooks to your computer or mobile device. The books return automatically and there are no overdue fines! Also check out Freading e-books.

Click here for more information about eBook services!

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MAGAZINES FROM RBDIGITAL

RBdigital (formerly Zinio) gives you access to over 200 popular magazines. Read directly in your internet browser or download the RBdigital app!


Click here for more information about RBdigital!

Hoopla Digital

Borrow eBooks, eAudiobooks, music, movies, and TV shows with no waiting! Titles can be streamed immediately, or downloaded to phones or tablets for offline enjoyment later.

Click here for more information about Hoopla!

cloudLibrary

cloudLibrary

cloudLibrary makes it easy to discover the content you want to read. You can browse digital shelves curated by your librarians or by filtering genres that interest you.



Click here to learn more about cloudLibrary!

Kanopy

Kanopy

Stream over 26,000 films (independent, international, classic, or documentary films) from hundreds of popular producers such as The Criterion Collection, The Great Courses, and PBS, as well as thousands of independent filmmakers - on every topic imaginable.

Click here for more information about Kanopy!

Acorn TV

Acorn TV

Acorn TV brings world-class mysteries, dramas, and comedies from Britain and beyond to library patrons through a streaming video service to any Web-connected device.



Click here to learn more about Acorn TV!

QelloConcerts

Qello Concerts

Qello Concerts is the world’s largest collection of full-length concerts and music documentaries streamed on-demand to just about any digital device.



Click here for more information about Qello Concerts!