RHPL Coronavirus (COVID-19) Information

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Rochester Hills Public Library is in Phase Three: Grab & Go Service. A COVID-19 safety plan has been in place at the library since March 2020. The plan allows the library to move through reopening phases depending on local virus cases and statistics.  

The last time the library was in Phase Three: Grab & Go Service was in July 2020. The library reopened then with limitations after being closed for several weeks per orders issued by the State of Michigan. Those same limitations are in place beginning Feb. 1. Additionally:

    • Library hours remain the same.
    • Patrons experiencing any COVID-19 related symptoms may not enter the library.
    • Occupancy is limited and patrons are encouraged to keep their visits to the library to under 60 minutes.
    • All patrons five years of age and older are required to wear face masks covering the nose and mouth at all times while in the library. No exceptions (including no medical exceptions) will be made. To assist visitors who do not wear a face mask, the library will provide information on how to borrow books by calling or reserving materials online and picking them up at the drive-thru window. Laptops and WiFi hotspots may also be available to check out and use at home. For more information, please refer to our Code of Conduct policies for Customer Service
    • Beginning March 17, returned library items will be set aside for 24 hours before recirculating to the public. If you wish to have your materials set aside for a longer period, you may use our holds shelf where items are held up to five days for patron pick up. Scroll down the page for more about how to place holds. 
    • Access to computers is available for limited times. See the FAQ link at right. 
    • All study and meeting rooms are closed.
    • The computer lab is closed, The Makerspace rooms are closed for walk-in use. 
    • Toys, puzzles, and puppets are not available.
    • Water fountains and vending machines are turned off until further notice.
    • High-touch surfaces are routinely cleaned and disinfected throughout the day. 

Recently, the library installed touchless faucets in all public restrooms and hand sanitizer stations are available throughout the library. Patrons are encouraged to use the self-serve checkout stations and to continue using the library’s many online resources, as well as its drive-thru window and automated return box.

noun Laptop 2687482Placing a hold:

 

  • Request materials ahead of time online or by phone.
  • Use your library card to log into your account and place holds on books, DVDs, and other available items. 
  • To place holds over the phone, call 248-656-2900.
  • For more about placing holds, view our video tutorial.

noun Cursor 2832483Wait for an email or text notifying you that your holds are ready:

 

  • Please wait for the email or text notification before you visit the library to pick up your held items. They may not be available if you visit before you receive the notification. 
  • Holds will either be available at the drive-thru window or will be shelved in the library lobby near the Circulation Desk of the library. Check out items using the self-serve checkout kiosks throughout the library. You can choose your holds location online or call 248-656-2900 to have holds moved to another location (Main Library or drive-up).
  • Visit your online account at rhpl.org to check the status of your holds and pick-up location.  

noun bag 1204257Picking up held items or checking out materials:

 

  • Use the self-serve checkout kiosks throughout the library.

noun Quick Time 3249362Returning library materials:

 

  • Return RHPL items at the drive-thru window, the automated return (24/7) next to the drive-thru window, or by using the return slots located in the lobby. 
  • Returned items will be set aside for 24 hours before being recirculated to the public.
  • Due dates and fines are active. RHPL's fines threshold has been extended to $15. At $15 in fines, patrons may not check out materials until fines are paid. 

noun face mask 1300012Know before you go:

 

  • Face masks covering the nose and mouth are required for visitors five years of age and older. No exceptions will be made. If you cannot wear a mask, please use our drive-thru window for all library needs, reserve items online, or call to place holds. Disposable face masks provided by a generous donation from the Ford Motor Company Fund are available for patrons at the entrance. Face shields are not a suitable replacement for a cloth face mask.  
  • Maintain proper distance when in the library.
  • Patrons are encouraged to limit their library visits to under one hour. 

noun open 2721472Expanded Services

 

  • Library WiFi is extended into the south parking lot for use in your car.
  • Laptops bundled with WiFi hotspots can be reserved online or by phone. Items are limited. 
  • Online printing services are available to patrons who are residents of Rochester, Rochester Hills, or Oakland Twp.  Print virtually any document or web page from your Internet-connected PC to one of our library printers. Visit www.rhpl.org/print to learn more. 
 Updated: 3/15/21